For more information on how to do this, refer to your product’s manual on our support site. If that does not work, perform a Factory Reset. Please try resetting the Image settings for the channel. If this second camera displays a purple/pink tint, that indicates it may be an issue with that channel or channel’s settings. Connect a known working camera to the channel where the malfunctioning camera was.If the camera still has an issue on the new channel, then the issue is the camera. If the camera does not have a purple/pink tint when connected to the new channel, then the issue is not with the camera. Connect the bad camera to a known working channel on the back of the recorder, to see if the camera image improves.However, please check the following first: If you are experiencing a purple/pink tint with a camera, it is possible that your camera is defective and needs to be replaced. Try connecting the camera to a different power supply at night to see if the camera image is corrected. If you are experiencing video loss, flickering lines or fuzzy images on one or more cameras at night, this may be the result of a faulty camera power supply. If not, please connect the recorder to a TV/Monitor that is. Ensure your TV/Monitor is a minimum of 1080p resolution.Try connecting the recorder to another HDMI input or a 2 nd TV/Monitor.Try replacing the HDMI cable, to see if you have a faulty cable.Ensure you are tuned to the right HDMI input if your TV/Monitor has more than one.Ensure the HDMI cable is connected from the recorder to your TV/Monitor.If you cannot see any cameras or the recorder menu on your TV/monitor, please: Cannot See the Recorder on Your TV/Monitor.If your recorder is powered on, but you cannot see one or more connected cameras on your TV/Monitor or Smart Device, try the steps below. If the camera power adapter powers on the recorder, then you may have a faulty recorder power adapter. Disconnect the recorder power adapter and replace it with a camera power adapter.Look for signs of melting and or a burning smell.Check for any physical damage to the power adapter.Ensure you are using the power adapter that came with the recorder.Check to see if the recorder’s power adapter has gone bad.NOTE: Not all recorders have a power switch. Ensure the recorder’s power switch is turned to ON.This will help us identify if the issue is with the surge protector/power strip or the battery backup. If the power adapter is connected to a surge protector/power strip or battery backup, then unplug it and connect the recorder directly to the wall outlet.Plug another device into the outlet, such as a lamp, to see if it works. Check to ensure the outlet you have the recorder connected to is receiving power.If the LED on the recorder is turned ON but you cannot see an image on your monitor, please refer to the Video Loss section of this article.If you can hear the recorder’s fan, it is receiving power.If the Network light is flashing green, the recorder is receiving power. If your recorder does not have an LED, check the Network port on the rear of the recorder.Verify the LED is on if your recorder has one.See if your recorder is receiving power.If your recorder is not powering on, please try the steps below before contacting technical support. NOTE: If you are still experiencing an issue after troubleshooting, please click on Contact Us from your product’s support page to reach our Technical Support Team via Live Chat or Phone. NOTE: Your product Series can be located on the support sticker on your recorder.Ģ. From your product’s support page, scroll down and click on “ Manual.” IMPORTANT: For more detailed information specific to your model or if you do not see your issue listed below, please see your product’s manual on your Series support page.ġ. Visit and enter your Series into the Search bar. Click from the list below to navigate to that section of this guide for more information.
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